Instructions for Out-of-Town Clients
Our process is as follows:
- Detailed information makes the recovery process easier and keeps costs lower. Please complete our Client Form for data recovery with as much detail as possible.
- We review the information provided in the form to ensure that everything is in order before confirming that you can now ship us your hard drive.
- Ship us your hard drive (see this video that explains How to Pack a Hard Drive), together with a signed copy of the Terms and Conditions of Data Recovery Service to the following address:
- Name: RecuperoDatos.com
- Address: Federico García Lorca 260 Piso 28 Dpto. 3 - Caballito, Capital Federal.
- Zip Code: 1405
- Business Hours: Monday - Friday from 9:00 a.m. - 8:00 p.m. and Saturdays from 10:30 a.m. to 6:00 p.m.
- Upon receiving the hard drive in our office, it is registered into our system and you will be sent the updated information.
- Our engineers analyze the hard drive to reach a diagnosis and send a quote detailing cost and estimate completion time to your email, simply respond to confirm you accept the quote.
- Upon approval of the quote, we immediately begin to work.
- We send screen shots of the images or files to confirm recovery of the proper information.
- We send the corresponding instructions to make the payment.
- Upon completion of payment, the recovered data will be sent via an Internet link, provided that is is less than 2GB of information. If the total is more than 2GB the data is copied to a new hard drive and shipped to the client (at client's expense which is not included in the quote).